Squarespace Template Policies

Template Policies

  • When you buy a Squarespace Template, you'll get a link to accept your template as a new site. 

  • I aim to deliver your template within 24-48 business hours after purchase. If it's been over 48 hours, please reach out with a support ticket.

  • After the template lands in your account, it's yours to customize and fill with content. If any oopsies happen and you tweak the template by mistake, I can't revert those changes.

  • Your purchase sends the template your way once. Messed up or didn't accept the invite within 6 months and the trial expired? You'll need to buy the template again for a resend.

  • Your new template starts on a free trial. Letting that trial expire means Squarespace might delete your website. If that happens and you want the template again, it's another purchase from you. To avoid this, extend your trial through Squarespace support or upgrade to a paid plan.

Template Support Policy

Included Support:

  • Email Support for Template Queries: If you bump into issues not covered in our FAQs related to the template’s functionality, file access, and installation glitches, I'm here to assist. I aim to respond to all emails within 48-72 business hours, ensuring you get the help you need promptly. All communication will be through email for efficiency and clarity.

  • Detailed FAQ Section: I’ve put together a thorough FAQ section that addresses common queries and provides quick solutions to typical challenges you might face with your template.

Beyond My Scope:

  • Custom Design Work: Personalized modifications or design elements that go beyond what the template offers are out of my support range.

  • Third-Party Applications or Plugins: Assistance with external apps, plugins, or software not included with your template isn’t something I can help with.

  • Platform-Specific Technical Issues: For issues directly related to the hosting platform itself (like Squarespace), including platform outages, billing, or account management, it’s best to check out Squarespace’s own support resources.

  • Content Creation: The crafting of your site’s text or visual content is in your hands; my support focuses on guiding you through using and customizing the template.

  • SEO and Marketing Strategy: I don't cover SEO tactics, marketing strategies, or social media management advice.

  • Advanced Coding: Support doesn't extend to custom CSS, HTML, or JavaScript beyond simple tweaks within the template's features.

For anything that falls outside these parameters, Squarespace’s extensive help center and community forums are fantastic resources for additional support and guidance.

I’m committed to providing you with the targeted support you need to get your site up and running. While I aim for a quick turnaround on all queries, please understand there might be slight delays due to high volumes or complex issues.

Refund Policy

Thank you for considering my digital products. I want to ensure you're completely informed about the purchase process and our policy on refunds.

No Refunds Policy: Given the digital nature of the products, I cannot offer refunds once a purchase has been made. This is because digital items are instantly accessible and cannot be returned or exchanged.

Before Your Purchase: I strongly encourage you to review all available information to make an informed decision:

  • FAQs: Visit the Frequently Asked Questions section for insights and answers that could guide your choice.

  • Live Demo Page: Take a look at live demos to see the template in action, helping you understand if it aligns with your expectations.

  • Product Descriptions and Requirements: Ensure you read through the product details and requirements thoroughly to confirm compatibility with your needs.

Got Questions?: If you have any specific questions or need more details about a template, please reach out to me before making your purchase. I'm here to help you find the perfect fit for your project.

Extras

By purchasing a template from Ellie Miller Design Co., you're agreeing to a few important conditions:

  • Using this template for client projects is allowed, but claiming the design as entirely your own creation for promotional purposes is not permitted.

  • The design cannot be resold, nor can you claim it as your original work.

  • Sharing the template, including any graphics, files, or design elements that come with your purchase, with others is prohibited.

  • The photography included with the template is for demo purposes only and remains the copyright of the original creator. You're responsible for sourcing your own images or replacing them with your own to avoid copyright issues. Ellie Miller Design Co. is not liable for any legal complications arising from the misuse of these images.

  • Ellie Miller Design Co. reserves the right to feature your completed website design on our showcase, sales pages, or social media for demonstration and promotional purposes.

  • The term "Squarespace" is a trademark of Squarespace, Inc. This website and it’s products are not affiliated with Squarespace, Inc.